Strategically manage a high-volume of accounts, utilizing Zendesk and internal CRM tools to maintain a seamless customer experience
Create and deliver custom usage reports for accounts, helping customers understand their ROI through data
Support the Sales and CS teams with operational tasks to keep account management running smoothly
Set up and manage partner access for strategic collaborations
Act as a point of contact for partner onboarding questions and technical setup
Coordinate internal alignment and respond to bid requests, ensuring accurate and timely provisioning
Set up and manage partner access for strategic collaborations
Requirements
Bachelor’s degree in a relevant field
Attention to detail and organizational skills; ability to manage multiple tasks across time zones and global stakeholders, adapting to diverse cultures
Comfort with data and reporting tools
Clear communication and a proactive approach to solving problems
A keen eye for identifying account expansion opportunities
Proficiency with geospatial data formats and concepts, including GeoJSON, Shapefiles, and coordinate reference systems
Professional working proficiency in English, the language of the company
Benefits
Paid time off including vacation, holidays and company-wide days off
Supplemental Medical and Dental Coverage
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning