Key skills
CRMCommunicationAccount ManagementSales
About this role
Role Overview
- Strategically manage a high-volume of accounts, utilizing Zendesk and internal CRM tools to maintain a seamless customer experience
- Create and deliver custom usage reports for accounts, helping customers understand their ROI through data
- Support the Sales and CS teams with operational tasks to keep account management running smoothly
- Set up and manage partner access for strategic collaborations
- Act as a point of contact for partner onboarding questions and technical setup
- Coordinate internal alignment and respond to bid requests, ensuring accurate and timely provisioning
- Set up and manage partner access for strategic collaborations
Requirements
- Bachelor’s degree in a relevant field
- Attention to detail and organizational skills; ability to manage multiple tasks across time zones and global stakeholders, adapting to diverse cultures
- Comfort with data and reporting tools
- Clear communication and a proactive approach to solving problems
- A keen eye for identifying account expansion opportunities
- Proficiency with geospatial data formats and concepts, including GeoJSON, Shapefiles, and coordinate reference systems
- Professional working proficiency in English, the language of the company
Benefits
- Paid time off including vacation, holidays and company-wide days off
- Supplemental Medical and Dental Coverage
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Volunteering Paid Time Off