Senior Account & Relationship Manager

Role Overview

• Identify and develop new business opportunities within assigned market.
• Engage with clients to understand their needs and align them with the organization's offerings.
• Prepare and deliver effective sales presentations and product demonstrations.
• Negotiate product/service terms with moderate authority.
• Maintain comprehensive records of customer interactions and sales metrics.
• Follow up on leads and convert them into sales.
• Manage customer accounts and ensure their satisfaction.
• Collaborate with internal teams to address customer requirements and issues.
• Assist in the preparation of sales forecasts and performance reports.
• Participate in developing strategies to achieve sales targets.

Requirements

• 5+ years experience in a legal field sales role
• Strong verbal and written communication skills
• Understanding of principles and practices for effective customer service
• Familiarity with the organization's products or services
• Ability to engage in moderate negotiation and sales tactics
• Proficient use of Customer Relationship Management tools
• Capability to resolve moderately complex customer issues
• Strong organizational and time-management skills
• Basic analytics for tracking performance and metrics

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave