Customer Support Specialist

Role Overview

• Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
• Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
• Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
• Building sustainable relationships of trust through open and interactive communication
• Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
• Coordinating closely with your teammates to ensure support is covered during all business hours
• Gathering trends in issues and feedback and reporting them to your supervisor
• Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

Requirements

• Proven experience in customer-centric roles, ideally in retail or hospitality.
• Passion for customer happiness and a positive, engaging demeanor.
• Ability to multitask and excel in a dynamic environment.
• Dedication to delivering excellence in every interaction.
• Strong communication and organizational skills.
• Embracing change and welcoming new challenges.
• Enjoyment of collaborative teamwork.
• Curiosity and a continuous learning mindset.
• You must be flexible in scheduling to support customers across North America.
• Familiarity with Gladly and SaaS productivity tools is a plus.

Benefits

• Competitive Compensation
• Flexible Paid Time Off program
• Fullscript’s RRSP match program
• Stock Options
• Customizable benefits package (medical, dental, vision) with HSA
• Discount on Fullscript catalog of products for family & friends