Represent the Benjamin Moore brand by creating best-in-class support experiences
Develop relationships with Field Sales and Logistics teams as well as customers over the phone and email
Obtain and evaluate relevant information to handle inquiries
Knowledgeable and consistent handling of inquiries related to orders, delivery issues, pricing, and promotions
Expertise in Benjamin Moore product portfolio and color tools
Track team performance data and address escalated issues appropriately
Assist with cross-functional departmental questions/issues

Undergraduate degree or equivalent
5+ years in a fast-paced, high-volume contact center
Expertise in contact center operations, software and processes
Excellent product understanding of the retail paint industry
Superior knowledge with company systems including Microsoft Office
Effective interpersonal skills, relationship building and communication
Ability to analyze situations and identify opportunities for effective decision making and problem solving
Must be self-motivated and exhibit effective time management

Sales Support Specialist

Key skills