Document, communicate and monitor internal and external timelines required to guarantee renewal or new sale implementation success.
Ensure that producer and/or employer group data submissions are accurate, complete and meet assigned deadlines.
Responsible for understanding product or service and entering complete and accurate data into appropriate business application or system.
Maintain appropriate sales systems including account info, quoting business, generating proposals, renewal exhibits and accurate reporting.
Attend or conduct employee meetings and/or benefit fairs.
Perform troubleshooting and provide guidance to producer groups on external sales systems.
Work collaboratively within the Sales Support team to provide back-up support as dictated by business needs.
Participate in system User Acceptance Testing for system enhancements.
Participate in activities and workgroups to improve processes and procedures to improve the customers experience.
Facilitate issue resolution by working cross-functionally to ensure customer needs have been met.

Associates degree or two (2) years of work experience (Required).
Two (2) years of sales and/or customer service experience (Required).
Bachelor’s degree.
Knowledge of Premera products, operations, policies, and underwriting guidelines.
Experience with Seibel or other CRM applications is helpful but not required.

Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and a pension plan that is vested after 3 years of service.
Wellness incentives with mental well-being resources, counseling services, stress management programs, and mindfulness programs.
Generous paid time off.
Tuition assistance for undergraduate and graduate degrees.
Employee recognition program for anniversaries and team accomplishments.
On-campus model provides flexible work arrangements and access to networking opportunities.
Free convenient on-site parking.
Subsidized on-campus cafes.
Fitness & well-being center offering in-person and virtual workouts, nutritional counseling.

Account Coordinator

Key skills