Review and audit student interactions across advising, tutoring, and support programs to ensure quality and consistency
Evaluate adherence to internal standards, processes, and best practices across student-facing services
Identify trends, issues, or opportunities to improve the student experience and communicate findings to leadership
Provide feedback and recommendations to improve advisor and tutor engagement with students
Maintain accurate documentation of audits and evaluations
Collaborate with the Director of Operations and other team members to support continuous improvement initiatives
Assist with monitoring service delivery to ensure students receive timely and effective support
Perform other duties consistent with the role as assigned by leadership

Strong attention to detail and ability to evaluate processes objectively
Excellent written communication and documentation skills
Ability to analyze interactions and identify patterns, trends, and opportunities for improvement
Comfort working independently and managing a flexible workload
Ability to handle confidential information with discretion
Experience working with educational services, tutoring programs, or advising environments preferred
Ability to use common workplace tools such as Google Workspace, Zoom, email, and other communication platforms
Availability to commit approximately 10 hours per week

Student Support Auditor

Key skills