Own Joist revenue, retention, engagement, and profitability outcomes
Accept or reject business commitments within the portfolio planning cadence
Translate growth insights into credible, deliverable business commitments
Take accountability for performance variance and corrective action
Define and evolve the Joist business strategy
Set clear priorities and sequencing across initiatives
Make explicit trade-offs when capacity is constrained
Align investments with portfolio-level objectives
Align Product, Engineering, Marketing, Growth, and Support around business priorities
Negotiate capacity and timelines at peer level with functional leaders
Act as the final business decision-maker for Joist trade-offs
Partner with the Head of SaaS Growth to evaluate and adopt scalable growth initiatives
Collaborate with the Payments Business Owner to align monetization strategy
Represent Joist priorities within horizontal initiatives
Partner with the Director of Planning & Insights to set credible commitments
Participate in weekly commitment reviews and monthly business reviews
Surface risks early and make clear recommit / decommit decisions
Contribute to quarterly OKRs and semi-annual strategic planning

10+ years in SaaS leadership roles with accountability for business-level outcomes
Experience owning revenue, retention, or P&L results
Demonstrated ability to negotiate cross-functional capacity without direct authority
Experience operating within structured planning and performance cadences
Strong commercial judgment and trade-off discipline
Comfort making decisions under uncertainty
Excellent executive communication skills

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Robust health and wellness benefits, including an annual wellness stipend
Continued investment in your professional development through learning allowance
RRSP/TFSA with company match
Annual wellness stipend
Flexible and generous paid time off
Employee Stock Purchase Program

General Manager, Joist

Key skills