Senior People & Culture Operations Manager

Role Overview

• Lead the delivery of efficient, compliant and scalable People & Culture (P&C) operations across all regions, ensuring consistency, governance and operational excellence.
• Own the P&C operational governance framework, ensuring policies and processes are clearly defined, aligned to legislation and strategy, and applied consistently across regions.
• Lead and develop a high-performing P&C Operations team, driving accountability, process discipline and high-quality delivery.
• Report to and work in close partnership with the Chief People Officer (CPO) to shape and deliver operational priorities, ensuring alignment to overall P&C strategy and business direction.
• Own the P&C policy and process framework across the employee lifecycle, ensuring alignment with legislation, strategy and culture, and consistent application across all regions.
• Provide clear visibility of operational performance and compliance risks, proactively identifying issues and ensuring mitigation actions and ownership in alignment with the CPO.
• Define and track operational KPIs to measure performance, quality and compliance across P&C activities.
• Oversee day-to-day HR operations, acting as the operational escalation point to ensure disciplined, consistent and compliant delivery.
• Implement structured controls, timelines and accountability mechanisms to ensure accurate and timely delivery across all P&C activities.
• Ensure operational outputs (e.g., employee communications, contractual documentation and payroll inputs) are accurate, compliant and quality assured before release.
• Hold the P&C team accountable for adherence to agreed processes, documentation standards and completion of actions.
• Oversee HR systems governance, ensuring data accuracy, integrity and scalability.
• Own HR data governance and reporting, ensuring data is leveraged to inform decision-making, identify risks and drive continuous improvement.
• Drive automation and process efficiencies to enhance operational effectiveness.
• Establish clear ownership of data accuracy within the team, maintaining audit trails and documentation standards.
• Partner proactively with stakeholders across the business to design and embed P&C processes aligned to strategy and culture.
• Provide clear guidance to managers on process, compliance and case management standards, ensuring fairness and consistency.
• Identify and escalate risks appropriately, constructively challenging where standards are not upheld.
• Direct management of P&C Advisors.
• Lead, coach and develop the P&C Operations team.
• Set clear performance objectives and delivery standards aligned to business priorities.
• Build operational capability and succession readiness.
• Reinforce a strong process discipline mindset and accountability for follow-through.
• Any other tasks or projects as reasonably requested by the company.

Requirements

• Significant experience in People & Culture / HR operations, including leading and developing teams
• Strong experience operating across multiple regions (UK essential; US desirable)
• Proven ability to deliver structured, compliant and high-quality HR operations at scale
• Experience managing complex employee relations and compliance matters
• Strong understanding of HR systems, data and process improvement
• Highly organised and detail-oriented, with a strong focus on accuracy and delivery
• Confident stakeholder manager, able to influence, challenge and build effective relationships
• Data-driven mindset, using insight to inform decisions and drive improvements
• CIPD Level 5 or above (or equivalent) desirable

Benefits

• 33 days annual leave (25 days holiday, 8 Bank holidays)
• Birthday day off
• Christmas shutdown period
• 5% pension contribution
• Private medical health insurance
• Medical cash plan
• Hybrid Working