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Customer Service Support Representative, RCM
Labcorp
Remote
Website
LinkedIn
Customer Service Support Representative, RCM
North Carolina, United States of America
Full Time
4 weeks ago
$17 - $21 USD
Visa Sponsor
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Key skills
Communication
About this role
Role Overview
Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Ability to become proficient with processes after completing a structured training program
Requirements
High School Diploma or GED equivalent
1 year or more customer service experience
1 year or more call center experience (preferred)
1 year or more medical billing, insurance claims, and explanation of benefits (preferred)
1 year or more patient billing (preferred)
Ability to work and learn in a fast-paced environment
Attention to detail and focused
Perform successfully in a team environment
Excellent organizational skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Excellent communication skills
Benefits
Medical
Dental
Vision
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
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Customer Service Support Representative, RCM at Labcorp | JobVerse