About this role
Role Overview
- Monitor and perform the opening, assignment, and closing of support tickets according to priority and criticality levels.
- Analyze the performance of equipment and their connections that comprise LAN, WLAN, and WAN systems, documenting and executing operational routines and reports.
Requirements
- Completed higher education.
- Active CCNA and ITIL certifications.
Benefits
- Flexible work arrangements, promoting work-life balance.
- Professional development and continuous enhancement of your skills, aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work.
- SONDA Wellness: a program that supports your work-life balance by offering initiatives focused on your physical, mental, and social well-being.
- Diversity and inclusion.