Senior Manager – IT Change Management, Learning and Communications Lead

Role Overview

• Establish and lead the enterprise IT Change Management, Training, and Communications functions, including the development of strategy, governance, and operating model.
• Coordinate change and strategy with the Transformation office.
• Coordinate change and strategy with Strategy Office.
• Coordinate change and strategy with ESPHORA ERP Program.
• Design and implement standardized change management methodologies, tools, and frameworks to support technology initiatives across the organization.
• Develop and oversee comprehensive training and communication strategies that enable successful adoption of technology changes and digital transformation efforts.
• Partner with IT leadership, program managers, and business stakeholders to develop and execute integrated change, training, and communication plans for major initiatives.
• Lead the creation and delivery of targeted training programs, learning materials, and communication campaigns to ensure stakeholder readiness and engagement.
• Identify and assess organizational impacts of technology changes and develop mitigation strategies to address change risks and adoption barriers.
• Integrate change management, training, and communication practices into project management, portfolio management, and service management processes.
• Define and track key performance indicators to measure change adoption, training effectiveness, communication reach, and overall organizational readiness.
• Provide guidance and coaching to project teams and leaders on change management, training, and communication best practices.
• Develop and scale a high-performing team across change management, training, and communications as organizational needs evolve.
• Foster a culture of continuous improvement, effective communication, learning, and proactive change adoption across the IT organization.
• Perform other duties and special projects as assigned.

Requirements

• Minimum of 10 years of experience in organizational change management, program leadership, or transformation initiatives within IT organizations.
• Minimum of 5 years of leadership experience managing enterprise change initiatives or leading change management functions.
• Demonstrated experience establishing or building a change management capability within an organization.
• Experience supporting large-scale technology implementations or digital transformation initiatives.
• Strong understanding of change management frameworks, stakeholder engagement strategies, and adoption methodologies.
• Experience working within complex organizations, preferably in healthcare or healthcare technology environments.
• Excellent executive communication, facilitation, and stakeholder management skills.
• Ability to influence senior leaders and drive alignment across cross-functional teams.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Familiarity with IT delivery methodologies such as Agile, SAFe, or ITIL is preferred.

Tech Stack

• ERP

Benefits

• medical, dental, and vision insurance
• 401(k) with company match
• paid time off
• parental leave