Clinic Operations Coordinator

Role Overview

• Support the Team Manager in overseeing the day-to-day operations of the clinic
• Play a key role in optimizing workflow, coordinating patient care, and ensuring a high level of client service through collaboration with clinicians and administrative staff
• Provide direction to clinical staff regarding daily patient workflow to ensure all duties are outlined, assigned, and managed in accordance with TELUS Health high client care standards
• Organize and coordinate the daily operations of patient flow and reception activities including billing and break coverage
• Communicate with executives about the day's activities, oversee patient flow to ensure timely care, and assist practitioners by providing necessary information, requisitions, and documents as required
• Identify and document process shortfalls and communicate these issues to management
• Recommend possible solutions to minimize and remove barriers to administrative workflow and high-touch client service for discussion, approval, and further direction
• Collaborate with management to set and implement standards, policies, and processes designed to maintain a consistent presence
• Handle requests from executives via phone and email, and inform them about additional services such as Genetics, Fitness packages, Wellbeing, Diet packages, and more
• Respond to questions and concerns by clients, employees, and physicians
• Liaise with physicians and medical specialists to arrange medical appointments for patients
• Send/receive and manage referrals to specialists for executive patients
• Participate in special projects and quality assurance initiatives
• Assist with all other duties as required, including answering phones, filing, copying, etc.

Requirements

• Minimum 2 years of relevant experience working in a fast paced medical environment
• Demonstrated high degree of accountability, professionalism, tact and personal leadership
• Computer proficiency and experience using MS Word, Outlook and Excel
• Proficient in both English and French language, both verbal and written (an asset)
• Exhibit a professional image, mature communication style and polished manner with internal and external clients
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
• Self-starter who demonstrates attention to detail, a high level of accountability and sound judgement
• Exhibit strong work ethic and takes ownership to complete a task from start to finish
• Demonstrates flexibility, adaptability to change and ability to work effectively in a team environment with different levels of organization
• Work well under pressure and demonstrates a sense of urgency in completing time sensitive tasks
• Demonstrate effective organizational, multitasking and problem solving abilities

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• Minimum 3 weeks of vacation
• Flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills