Bachelor's degree in Information Technology, Hardware, or IT Management.
Experience managing IT services, including SLAs and OLAs, focused on ensuring quality levels and support aligned with organizational goals.
Experience managing IT service projects using agile and traditional methodologies.
Knowledge of information security, including Cyber Security, and the ability to lead security initiatives and incident response.
Demonstrated leadership and interpersonal skills, with proactivity, organization, clear communication (verbal and written), and the ability to work under pressure.
Experience defining and implementing strategic IT roadmaps aligned with business objectives and needs.
Technical knowledge in Level I and II support, and in service monitoring to ensure continuity and operational efficiency.
Knowledge of ITIL v4.
ITIL v4 certification (differential).

Meal or Food Voucher – to keep you energized.
Medical and Dental Assistance – because health is a priority.
Life Insurance – for your security and peace of mind.
Day Off on Your Birthday – to enjoy your special day.
Profit Sharing – if the company earns, you earn too!
Commuter Allowance – so we can meet at the office.
Holiday Bonus – a special year-end bonus to help with the Christmas celebration.
Zenklub – supporting mental and emotional health, including consultations with nutritionists.
Wellhub – to balance body and mind with physical activities.
OnHappy – to enjoy weekends, holidays or vacations!

Service Desk Coordinator – Customer Support

Key skills