Energy Customer Support Representative

Role Overview

• Handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented.
• Reviews and troubleshoots customer problems and initiates action for repair, replacement, or field service; refers highly unusual situations to higher authority.
• May promote alternative products or services.
• Other duties and responsibilities as needed or assigned.

Requirements

• 1+ years of experience in Customer Service and Support
• High School diploma or GED
• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and PowerPoint
• Ability to work extended hours to meet business demands
• Ability to read, write and communicate in Spanish, preferred

Benefits

• Medical
• Dental
• Vision
• Wellness programs
• Life insurance
• Health and dependent care spending accounts
• Paid time off
• 401(k)
• Pension
• Profit sharing
• Short
• and long-term disability
• Tuition reimbursement
• Adoption assistance