Customer Support Engineer – Atomic Spectroscopy

Role Overview

• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair services.
• Troubleshoot and resolve complex system, method, hardware and software issues.
• Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations.
• Proactively identify potential risks and performance limitations before they impact customer operations.
• Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures.
• Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D.
• Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards.
• Share expertise by delivering technical training, workshops or mentoring for colleagues and customers.
• Support key or high-volume customers, including calibration and qualification activities when required.

Requirements

• Degree in Chemistry
• Solid practical experience with ICP-OES/MS systems
• Proven ability to work independently in laboratory environments
• Clear, confident communication skills—both verbal and written
• Fluency in Dutch and English
• Valid driving license and willingness to travel.

Benefits

• Option to work remotely