Consulting on the design, implementation and optimization of ITSM and ESM processes based on ITIL® and other best practices, and executing ITSM and ESM projects
Tool consulting and integration: supporting the selection, implementation and optimization of service management platforms
Designing service-oriented structures in IT and other business areas (e.g., HR, Finance, Facility Management)
Knowledge transfer: delivering trainings, workshops and coaching
Strategic support for transformation processes
Close collaboration with stakeholders at all levels
Active knowledge sharing with colleagues and continuous development

Proven professional experience in consulting within IT Service Management and/or Enterprise Service Management
Knowledge of ITIL® (ideally certified) and preferably other frameworks such as Scrum, DevOps, PRINCE2® etc.
Ability to quickly understand customer needs and develop tailored solutions
Confident presence and strong communication skills at all levels
Experience conducting workshops, training sessions or presentations
Excellent German and English language skills
Willingness to travel within Germany

Permanent employment with an attractive fixed salary
30 days of vacation — plus Christmas Eve and New Year’s Eve off
Comprehensive mobility package (e.g., company car or BahnCard 100)
Access to the SIMBA benefits portal: non-cash benefits, JobRad (bike leasing), car subscription, electronics leasing, mobile plans, health offers, discounts and more
Company pension scheme with a 20% employer contribution
Nationwide project assignments & home office — modern, hybrid, flexible
Individual development: training, certifications and space for your own projects
An inspiring environment with passionate colleagues and a genuine team culture
Creative freedom for your ideas and initiatives

Service Management Consultant, ITSM/ESM

Key skills