Key skills
Remote Work
About this role
Role Overview
- Receiving incoming software and hardware incidents professionally in a large enterprise client environment
- Handling incidents in the ticketing system: prioritization, classification and documentation
- Performing root cause analysis and initiating corrective actions
- Providing initial assistance and solutions via remote support
- Escalating incidents to downstream teams when necessary
- Supporting the team in IT projects
Requirements
- Completed vocational training as an IT specialist in system integration (all genders) or strong IT affinity as a career-changer (all genders)
- Very good command of German, spoken and written (at least C1 level)
- Good knowledge of English is an advantage
- Confident using Windows 11 and Microsoft Office 365
Benefits
- Remote work possible (after the probationary period)
- We prioritize health: the company promotes health initiatives supported by our company psychologist, contributes to workplace glasses, and more
- Support for personal and professional development, e.g., offering ITIL Foundation certification after successful completion of the probationary period
- Subsidy for the Deutschlandticket and JobRad leasing
- Contribution to company pension scheme and working in a secure environment
- Modern office building with height-adjustable desks at every workstation
- “Employees refer employees” bonus for successful hires and attractive discounts via our Corporate Benefits
- In-house gym with personal trainer and yoga classes at Brandshofer Deich, plus sponsorship for participating in sporting events (e.g., HafenCity Run in Hamburg)
- Regular company events such as summer parties and Christmas celebrations
- Positive, collegial working atmosphere