Key skills
LeadershipProject ManagementStakeholder ManagementRisk Management
About this role
Role Overview
- Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
- Manage the operational outcomes of key IT services delivered by network services and operations
- Identify and recommend opportunities for technology operations process improvement and development
- Leverage metrics to support infrastructure associated with applications that are highly automated
- Instill repeatable processes that consistently meet SLAs and OLAs
- Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
- Work with IT risk management, compliance and all lines of defense
Requirements
- 4+ years of Technology Operations experience
- 2+ years of Leadership experience
- Experience in Incident Management
- Experience in Problem Management
- Experience in Stakeholder Management
- Experience in IT infrastructure projects
- Experience in Project Management
- Technical knowledge on end user computing
- Basics of network & voice
- Experience in supporting contact centers
Benefits
- Flexible to work in night shifts and different sites within the country
- Professional development opportunities