Serve as the technical contact for mid-market customers, understanding their technical needs and goals.
Provide ongoing technical guidance and best practices to help mid-market customers optimize their use of WEX products and services.
Collaborate in Executive Business Reviews to discuss technical performance, insights, and strategic alignment with mid-market stakeholders.
Conduct ad-hoc consultations and lead technical health checks to ensure optimal product utilization and performance for mid-market customers.
Proactively identify and address technical issues or roadblocks that may impact mid-market customer success.
Work closely with internal technical teams, including Operations and Participant Services, to resolve mid-market customer issues efficiently.
Monitor mid-market customer technical health and provide proactive solutions to prevent potential issues.
Stay informed about product updates, new features, and industry trends to provide up-to-date guidance to mid-market customers.
Share relevant insights and recommendations with mid-market customers to help them leverage new capabilities and achieve desired outcomes.
Collaborate closely with Account Managers to ensure a seamless and cohesive experience for mid-market customers.
Partner with Operations and Participant Services teams to address and resolve technical issues for mid-market customers.
Align with internal stakeholders to support mid-market customer needs and drive technical success.

Bachelor’s degree preferred
Proven experience in a technical success, technical account management, or related role
2+ years of industry/product experience
Strong technical acumen and ability to understand complex technical products and services
Excellent communication, problem-solving, and relationship-building skills
Ability to work collaboratively across teams and manage multiple priorities

Account Services Analyst

Key skills