Key skills
Communication
About this role
Role Overview
- provide essential support and guidance to small business owners, accountants, and bookkeepers
- master Xero’s features through proactive outreach and responsive assistance
- resolve customer queries efficiently and with genuine empathy
- collaborate across internal teams to escalate complex issues and ensure a seamless experience
Requirements
- clear, confident communication skills
- experience in a service-led environment
- growth mindset and readiness to learn new technologies
- delivering empathetic, calm support
- proven ability to self-manage and resolve problems
- ability to build trust-based relationships with teammates and customers
Benefits
- flexible working arrangements