Own a portfolio of customers with accountability for retention and growth
Build and execute joint account plans with your customers creating clarity on priorities, ownership and where value comes next
Help customers get more from Planday by increasing adoption, confidence, and impact
Lead renewal and commercial conversations with confidence
Lead confident executive conversations about outcomes achieved and what it will take to go further
Build multi-threaded relationships across operational and executive levels
Create and develop opportunities that help customers achieve more with Planday
Partner effectively across Sales, Product, Customer Experience, and Marketing to advance customer priorities
Champion the voice of the customer and influence decisions that make our product stronger
Share customer insight and success patterns that inform internal strategy and planning

Experience managing and growing B2B SaaS customers
Strong commercial instincts and comfort leading value and investment conversations
Proven ability to build joint plans and drive accountability with customers
Confidence engaging executives and navigating complex organisations
Ability to translate product capability into tangible business outcomes
Technical credibility and experience partnering constructively with product teams
High ownership mindset with disciplined follow-through
Collaborative, low-ego approach to winning as a team

Benefits like pension, health insurance, inclusive support for new parents and generous vacation
On top of your annual base salary, you are offered to be part of an Employee Share Plan
Growth and progression opportunities – we want you to grow with us
Flexible remote work
Strong social culture with lots of team and company activities
Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe
Healthy work-life balance and autonomous approach to work. We trust in you and your abilities

Danish-speaking Customer Success Manager

Key skills