   Establish predictable delivery rhythms across all squads

Ensure clear planning, realistic commitments, and reliable follow-through
Drive cross-squad alignment and dependency management across payments, billing, SIS, and platform initiatives
Define and enforce delivery readiness standards for mission-critical releases
Create shared visibility into delivery health, risks, and progress across markets
Review delivery health across squads, initiatives, and markets
Partner closely with Product Managers and Engineering Leads to plan high-confidence execution
Identify and resolve execution bottlenecks, dependencies, and delivery risks
Ensure high-quality requirements, acceptance criteria, and definitions of ready/done
Coordinate release readiness and go/no-go decisions for critical systems
Surface risks early and escalate decisively when trust, revenue, or quality is at risk
Continuously improve delivery processes, tooling, and operating cadence

   7+ years in delivery leadership, product operations, technical program management, or senior agile roles

Proven experience working closely with Product teams — roadmap planning, release readiness, and cross-functional alignment are a core part of this role
Experience coordinating multiple squads in SaaS, fintech, or mission-critical environments
Strong understanding of product development lifecycles, agile practices, and release management
Proven ability to manage complex dependencies across technical and non-technical teams
Comfort working with technical concepts such as APIs, services, integrations, and data flows
Data-driven and outcome-oriented mindset
Ability to hold teams accountable while maintaining trust and psychological safety
Full professional proficiency in Spanish and English.

Preferred Qualifications

Experience in fintech, payments, billing, or financial operations platforms
Familiarity with multi-country delivery environments in Latin America
Experience working through periods of scale, transformation, or post-acquisition integration
Exposure to QA automation, reliability engineering, or platform modernization initiatives
Familiarity with delivery analytics or AI-enabled operational insights

Head of Product & Engineering Delivery

Key skills