Lead and develop a global Sales Compensation Engagement team supporting 8,000+ sellers
Own claims triage, resolution SLAs, and seller communications
Standardize engagement processes across regions while respecting local business requirements
Establish clear escalation pathways to SPM Administration, Data & Integration, and Sales Compensation Design teams
Provide structured feedback to Administration and Data teams to reduce preventable claims and improve upstream validation controls
Monitor dispute trends and partner cross-functionally to drive systemic issue resolution
Oversee generation, distribution, and tracking of sales compensation communications and acknowledgements
Support training initiatives for new plan rollouts and mid-cycle updates
Participate in monthly calculation cycle reviews to understand pay accuracy drivers and systemic adjustment trends
Contribute to SPM implementation and broader transformation initiatives
Identify and deploy AI-enabled tools to: Automate case categorization and routing Improve response drafting efficiency Detect dispute patterns and root causes Enhance performance insight reporting
Requirements
Bachelor’s degree in Business, Finance, HR, or related field
7–10 years of experience in Sales Compensation, Revenue Operations, or Sales Operations
5 -7 years of people leadership experience
Demonstrated ability to lead cross-functional operational initiatives across engagement and administration functions
Broad understanding of SPM configuration, calculation cycles, and validation controls
Experience working with an SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus) preferred
Experience participating in a compensation transformation or SPM implementation preferred
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure