Territory Manager

Role Overview

• Engage with healthcare professionals and clinics/dentists/hygienists/stakeholders via outbound and/or virtual calls on behalf of the client to deliver key sales messages and ongoing support to increase product recommendations, sales, and market share
• Communicate key sales messages to healthcare professionals based on the client-approved strategy, action plan, and training, using approved tools and marketing materials
• Schedule and conduct virtual lunch-and-learn sessions with targeted HCPs (healthcare professionals)
• Consistently meet and exceed program performance metrics as communicated by the direct manager
• Manage relationships with key influencers and healthcare professionals within the territory to ensure program KPIs are achieved
• Research territory targets, identify key players, map stakeholders, and generate interest during every interaction
• Build client relationships through high-quality interactions and by identifying client and patient needs
• Respond to all client inquiries in a timely manner
• Accurately capture key information discussed during calls in the customer relationship management (CRM) system
• Submit daily call activity in the CRM
• Manage relationships with key influencers, the client, and all Inizio Engage business units through regular touchpoints to ensure program KPIs are met and to meet or exceed service objectives
• Support retention of existing business and promote additional services by providing qualified insights and opportunities to the direct manager, team, and sometimes the client to offer feedback and solutions to client needs
• Maintain a professional team environment and peer-to-peer communication
• Actively participate in all team and departmental meetings and training
• Actively and professionally participate in all client-led training sessions
• Submit all program-related expenses accurately and promptly via the Concur expense management system

Requirements

• Bachelor’s degree required, preferably in a science field
• Sales experience is an asset (minimum 1–2 years)
• Fully bilingual in French and English (spoken and written)
• Experience in the pharmaceutical or healthcare industry
• Proven experience achieving sales targets and ability to analyze sales trends
• Proven track record of delivering results in a high-growth corporate environment
• Established reputation for performance and integrity
• Energetic, driven, and strong interpersonal skills
• Ability to collaborate with internal and external stakeholders
• Able to prioritize and plan territory coverage
• Business acumen and entrepreneurial mindset
• Professionalism, autonomy, and team spirit
• Excellent customer service with a patient-centered approach
• Comfort with technology and digital tools; proficient in Microsoft Office

Benefits

• Health benefits from day one of employment
• Longevity/service-based bonuses
• Quarterly Star award
• Annual Circle of Excellence awards
• Employee referral bonus
• Library of online training courses