Vice President of Client Engagement

Role Overview

• Manage key customer relationships, becoming both a client advocate internally and serving as the main contact for the client, with the ultimate goals being client retention and client growth
• Monitor performance, ensuring that SLAs are met/exceeded while managing internally with Operations to ensure a consistent delivery of high performance and maintaining acceptable margins associated with a client’s budgeted financial performance, aka managing the P&L
• Develop strong relationships with multiple contact levels at the client, connecting with key business executives and stakeholders with a focus on the top executive levels
• Ensure that Meduit has regularly scheduled business reviews (monthly, quarterly, etc.) with the client to discuss performance reports and KPIs, patient satisfaction, and address outstanding needs; this role is responsible for helping to gather the data, creating the presentation deck, and both setting and leading the business review
• Work within the client base to provide additional upgrade sales by always listening to client problems and demonstrating Meduit solutions across the Continuum, working with Outside Sales as needed
• Manage Relationship Managers as their direct supervisor as necessary
• As needed, and in partnership with the marketing team, assist in developing creative and effective sales and client collateral
• In partnership with client services, be fully aware of our operational performance and work with leaders in Operations on problem resolution and service enhancement opportunities
• Attend appropriate conferences and sales forums to maximize the exposure of Meduit’s services
• Participate in pricing calls, as needed, for both existing and new business opportunities
• Assist with client onboarding when/if needed

Requirements

• Undergraduate degree in business administration, health care administration or other relevant degree that delivers analytical skills and abilities
• Minimum 5 years of experience with appropriate healthcare transactions such as billing and customer service that ultimately results in deep subject matter expertise
• 3 + years of demonstrated achievement of managing Tier 1 and 2 accounts in a Central Business Office (CBO) environment
• Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED (you can test your speed here: https://speedtest.net/)
• Access to a Secure and Private workspace (a space in which no one can hear or see you as you may have protected health information on your screen or you may say names, social security numbers or other PHI)

Benefits

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities