Conduct requirements gathering, analysis and detailed specification of complex business and system requests;
Translate client and internal stakeholder needs into clear, consistent and traceable functional requirements and business rules;
Lead discovery, refinement, functional alignment and solution validation meetings;
Serve as the functional reference for the ERP, supporting technical teams, QA, product and business areas;
Assess systemic, operational, regulatory and process impacts of proposed changes;
Work in depth on processes specific to the consórcio segment, such as sales, assemblies, allocation (contemplation), billing, collections, credit, transfers, delinquency, cancellations, legal matters and group closures;
Support product definitions and prioritization, balancing business value, technical feasibility and regulatory compliance;
Ensure quality and completeness of functional documentation, rules, flows, acceptance criteria and validation scenarios;
Support UAT, clarify questions, provide functional troubleshooting and post-implementation follow-up;
Propose continuous improvements to processes, products and operational flows with a critical, consultative perspective;
Support clients and internal teams on regulatory and functional matters related to the consórcio market;
Act as a facilitator between client, business, technology, architecture, development and testing;
Contribute to the development of more junior analysts by sharing functional knowledge and best practices.

Knowledge of the Newcon4 ERP;
Solid understanding of consórcio business rules and applicable circulars/regulations (not necessarily legal expertise);
Availability for occasional travel;
Bachelor's degree completed;
SQL knowledge to support analyses and validations (preferred);
Product-oriented mindset and experience evolving roadmaps (preferred);
Experience with agile methodologies (preferred);
Experience with Jira, Confluence and demand management tools (preferred);
Knowledge of customer journeys, operational efficiency and continuous improvement (preferred);
Experience with support, customizations, projects and solution implementations (preferred);
Experience with system integrations and functional impact analysis (preferred);
Knowledge of functional testing, acceptance criteria and support for UAT (preferred).

Meal allowance or food voucher;
Flexible Benefit (Flash);
Health insurance;
Partners for psychological, legal, financial and nutritional support (CLUDE, C4LIFE and ASQ);
Psicologia Viva (psychological support service);
Dental coverage;
Childcare allowance;
Support for children with special needs;
Fertility treatment assistance;
Extended maternity and paternity leave;
Commuting allowance or Home Office allowance (for telework contracts);
Gympass (Wellhub) and TotalPass;
Flexible working hours;
Life insurance;
Partner discounts club;
Partnership with Sesc;
No dress code (Just dress/no code);
Day off on your birthday;
Scholarship program (education incentive);
PPR or bonus based on achievement of targets and results.

Senior Business Analyst

Key skills