Plan and implement projects involving setup, configuration and monitoring of network devices
Perform network troubleshooting techniques to isolate, diagnose, and resolve problems
Support VPN services including provisioning, monitoring and management of methods for remote users
Maintain documentation and diagrams for IT-managed systems
Serve as a point of contact for vendors and contractors on projects
Ensure appropriate resolution during service/network outages or periods of reduced performance
Support IT Helpdesk with system problems as a Tier3 ticket responder
Anticipate IT changes that both provide opportunities to stay modern and maintain operational excellence
Collaborate with IT Team members to set team goals and manage tasks
Assist with regular security audits, implement testing strategies, prepare security status reports, educate users on NWF’s security posture
Requirements
Possess technology skills and hands-on experience in physical and virtual server and network infrastructure
Firm grasp of current and emerging Information Technology, knowledge of IT infrastructure, networks, LAN’s, WAN’s, SAN’s, Backup/Recovery, Security and Telephony (VOIP)
Results Driven: Ability to understand and focus on the most important issues
Time management skills to address a wide variety of projects and tasks simultaneously
Creative problem-solving skills
Excellent verbal, visual and written communication
Technical Aptitude: Understanding and/or the ability to develop understanding of NWF’s lines of business
Advanced skills in Windows Server, VMWare, Active Directory, DNS, registering and applying SSL Certificates, Cisco Networking, Wireless Networking, Windows 11
Possess a professional industry certification or corresponding years of experience in networking systems, information technology, or network security
Possess or be willing to acquire security professional certification during employment
Tech Stack
DNS
VMware
VoIP
Benefits
Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing, and 11 holidays
Up to 16 weeks of fully paid Family and Medical Leave
Low-cost health, dental, and vision insurance options
All outpatient mental health is covered at in-network rates