Technical Solutions Specialist, Inside Presales

Role Overview

• Act as a technical resource for Cisco-based solutions in presales engagements
• Deliver solution overviews and enablement to internal teams and customers
• Contribute to the development of sales strategies and support customer-facing efforts
• Stay current with technology trends, products, and industry best practices through training, webinars, and collaboration with national practices
• Create Solution diagrams, collect & analyze requirements data from customers, and perform other PreSales activities in support of engineering initiatives
• Research technical issues, answer customer questions about products, technologies, solutions, and offerings from our OEM partners
• Ensure quality and consistency of presales deliverables by following standardized processes and workflows
• Collaborate with other team members to provide solutions for Presidio’s customers
• Work in a focused and directed manner to improve overall productivity & efficiency across Presidio’s PreSales team
• Participate in meetings with customers and sales teams to collect technical requirements from Presidio customers and develop an appropriate technical solution
• Assist in resolving presales challenges and maintaining high levels of customer satisfaction
• Deliver client-facing status updates, presentations, and documentation throughout the sales cycle
• Work collaboratively with Presidio, Cisco, and other key teams to drive opportunities
• Assist in building and developing the Cisco sales pipeline by contributing to technical campaign support and go-to-market efforts

Requirements

• Associate’s degree in information technology, computer science, or similar field of study; OR equivalent experience and/or equivalent military experience
• Foundational knowledge in cloud or AI infrastructure technologies; cybersecurity technologies; OR networking, firewall, OR wireless technologies
• Excellent verbal, written, and presentation skills with the ability to explain complex concepts clearly
• Proactive, self-driven mindset with a focus on customer success and collaboration

Tech Stack

• Cloud
• Cyber Security

Benefits

• Flexible work arrangements
• Professional development
• Health insurance