Manage day-to-day operations of clinical applications, including phone support, ticket resolution, account creation, and assistance for patients and referring physicians with application portals.
Support application worklists, templates, mapping tables, and other healthcare partner needs related to imaging, reports, and system access.
Assist in the design, development, and ongoing enhancement of clinical applications.
Troubleshoot clinical workflows, processes, compliance issues, and operational inefficiencies.
Document and maintain clinical application workflows and procedures.
Provide end-user support and training through documentation, instructions, tip sheets, and job aids.
Deliver technical support, including diagnosing application errors and coordinating troubleshooting efforts with vendors as needed.
Assist with testing, validation, and implementation of workflows within clinical application systems.
Maintain current working knowledge of clinical application processes and system functionality.
Communicate application changes, issues, and risks to management.
Enforce data security and privacy protocols in accordance with healthcare regulations.
Must participate in on-call coverage as assigned.

Proficiency with Windows-based applications, including Outlook, Word, Excel, and Teams, as well as other web-based tools.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders, end users, and healthcare partners.
Strong understanding of healthcare data security regulations and compliance standards.
Detail-oriented with excellent organizational and documentation skills.
Commitment to staying current with advancements in clinical applications and healthcare technology.
Comprehensive understanding of end-to-end medical imaging operations and clinical application workflows.
Ability to work independently with minimal supervision.
Proven ability to perform effectively in a fast-paced, high-pressure environment.

Medical, dental, and vision insurance
Term life insurance, AD&D, and EAP
Long Term Disability
Generous Paid Time Off
Paid holidays
Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
Profit-sharing
401(k) retirement plan
Tuition reimbursement

Clinical Applications Administrator

Key skills