Provide excellent support experience to the host & guest via inbound/outbound calls and chats in Thai and English
Identify customer's needs, research any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with the owner and the guest to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Must have at least 1 year experience in customer service
Possess strong time management skills and motivated to exceed expectations.
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Excellent verbal and written communication skills in English and Thai.

Customer Service Specialist – Lodging & Tourism Account, Thai Speaker

Key skills