Responsible for providing support to the overall Commercial Operations function and Commercial Client Services Leaders
Tracking and aiding in adhering to a variety of organizational deliverables
Auditing processes
Ensuring best practices are shared across leaders
Pull reports and data from organizational dashboards to provide to auditors
Track productivity metrics to ensure the team meets Service Level Agreements (SLA)
Help monitor fill goals have been entered
Assist with & ensure teams are forecasting appropriately
Communication of progress, risks, expectations, timelines, milestones and other key project metrics to Service Delivery leaders and team members
Create and send weekly communication to Client Services Leaders ensuring adherence to different organizational deliverables and initiatives
Provide other administrative support to Commercial Operations and client services leaders as needed
Adapt global training materials and communications
Deliver localized training programs
Facilitate knowledge-sharing sessions to encourage the adoption of new tools and methodologies
Other duties as assigned.

3+ years in Talent Acquisition Operations supporting process, training, documentation and technology within a global team
5+ years’ experience in enterprise Application Tracking Systems
Experience in a reporting or auditing (or related) experience, preferred
Experience with Oracle Recruiting Cloud (ORC) and Eightfold preferred
Strong verbal and written communication skills
Strong attention to detail
Ability to plan and manage multiple initiatives simultaneously, formulate and execute individualized plans for client success concurrently
Demonstrated proficiency with the Microsoft Office suite, including Outlook, Advanced Excel knowledge preferred 2+ years
Knowledge of commonly used concepts, practices, and procedures within talent acquisition strongly preferred
High school diploma or equivalent required
Bachelor’s degree strongly preferred, or equivalent experience required
English (written and verbal) is mandatory with Spanish preferable.

Operations Coordinator

Key skills