Contact prospective students on a daily basis through a variety of communication channels to follow-up with inquiries and applicants regarding their enrollment to Liberty University
Guide students on the process of applying to the university and submitting a confirmation deposit; collection of fees for both processes are expected and will require PCI compliance
Guide students on the financial aid process and scholarship opportunities
Guide students through Financial Check-In to secure their enrollment
Assist students with course registration and choosing a degree program that will best match their desired career
Adhere to Federal regulations such as, Family Educational Rights and Privacy Act (FERPA), Telephone Consumer Protection Act (TCPA), and other governing regulations, to ensure the privacy and protection concerning prospective students
Participate in university events throughout the calendar year such as College For A Weekend, Experience LU, Summer Orientation, and similar on campus events
Actively promote Liberty University at high schools, churches, music festivals, conferences, or other select venues
Manage travel schedule for school visits, meetings with guidance counselors, youth pastors, and other influencers or students
Keep databases updated and maintained pertaining to personal activity. This responsibility includes expense data, visit data, inquiry and application counts, contact information gathered and other pertinent data
Provide on-campus tours as needed
Other duties and responsibilities as assigned
Requirements
A bachelor's degree and strong communication skills are required
Previous customer service or phone experience preferred
Effective communication both verbally and in writing
Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature
Excellent computer and organizational skills
Regularly lift 20 pounds or fewer
To obtain LU-approved driver certification, individuals must be 21 years of age or older, possess a valid driver’s license with a minimum of five (5) years of documented driving history, and maintain a clean driving record