Closing Manager

Role Overview

• Manage a team of closers whose tasks include preparing closing documents, reviewing closing documents, & providing superior customer service for both retail customers & wholesale partners.
• Daily/Weekly pipeline management to ensure SLAs are met each day, loans are closed and funded on time, HUDs are balanced and within compliance.
• Ensure team is preparing closing documents as needed, sending closing documents to appropriate title companies/notaries, partners etc. and ensuring documents meet Investor/Warehouse Bank, FHA, and regulatory requirements.
• Ability to perform root cause analysis on why loan was closed in error and provide solutions and feedback to Management.
• Communicate and interact with other department managers, as well as the recruiting department to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met.
• Work with training, and other department heads to develop training tools for all team members.
• Notify and work together with underwriting, managers and other department team members of any issues or delays with closing.
• Communicate effectively with loan officers, account executives, sales support, and wholesale partners to ensure a smooth closing process.
• Monitor and send daily & weekly production reports with quality and current production challenges to management.
• Develop strategies to improve process and enhance workflow.
• Hold weekly department meetings.
• Establish and maintain a thorough knowledge of all products and investor requirements to ensure quality closing packages, salability to the Investor and FHA insuring.
• Onboarding calls with Wholesale partners.
• Complete internal and external audits of HECM and Proprietary programs.
• Review and edit work instructions as needed as well as update daily checklists.
• One-on-One mentoring, weekly, monthly, and or as needed, for team members who are not meeting the production and/or quality expectations and develop action plans to address.
• Motivate and lead team to success using daily recognition, team building activities and positive reinforcement.
• Travel, Prepare & Present department material to Offsite/Ons-site meetings and Industry Conferences multiple times a year.
• Complete and Administer Employee Annual Performance Review.

Requirements

• Strong knowledge of all closing regulations including but not limited to RESPA/TILA, Reg B, etc.
• Effectively work under time constraints with multiple competing priorities
• Ability to multi-task in fast paced environment
• Excellent leadership and communication skills
• Excellent follow up, problem solving and analytical skills
• Ability to proficiently use Microsoft Office software, including Outlook, Word, and Excel
• Must be responsible, detail oriented, and maintain reliable follow through
• May require long hours/overtime at certain times of the month
• Closing experience within the past 3 years
• 5+ years management experience a plus
• Bachelor’s degree required or equivalent combination of management and closing experience
• Multi-tasking and prioritization skills necessary
• Excellent customer service, time management, communications; oral and written skills a must

Benefits

• best-in-class health plans (medical, dental, vision, HSA, and FSA)
• generous PTO
• paid holidays
• company-paid life insurance
• competitive 401(k) match