Billing Operations Specialist

Role Overview

As a CloudLinux Billing Operations Specialist, you will;

• Daily written communication with the clients;
• Answer client inquiries and resolve any issues related to their account
• Process monthly invoices for customers’ orders
• Contact customers with outstanding invoices
• Receive and process incoming payments; regularly update accounts in the receivable database
• Post invoices and receipts
• Manage prepayments, multiple invoicing and updating products/services
• Manage chargeback processing and identify any fraudulent matters
• Document and report all billing inquiries
• Provide progress reports to the supervisor

Requirements

Our ideal candidate will have;

• 3 to 5 years of experience within Accounts Receivable and Customer Support
• Fast learning abilities, proactiveness, and eagerness to work in an ambitious, growth-oriented environment
• Experience with subscription-based services
• Analytical mindset and strong problem-solving skills
• Passion for numbers and a detail-oriented approach
• Ability to prioritize tasks; strong time management skills
• Strong customer service experience and philosophy
• Excellent English communication skills; written and verbal (Upper Intermediate level or higher)
• Deep understanding of G Suite products
• Willing to occasionally work non-standard hours
• Knowledge of ChargeBee or other billing software is ideal
• Experience with supplier portals like Coupa, Ariba, etc.

Benefits

• A strong focus on professional development with opportunities for learning and growth:
• Interesting and challenging projects,
• Mentor and other knowledge-exchange programs.
• Fully remote work with flexible working hours, that allows you to schedule your day and work from any location worldwide.
• Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves to ensure you maintain a healthy work-life balance.
• Compensation for private medical insurance.
• Co-working and gym/sports reimbursement.
• The opportunity to receive a reward for the most innovative idea that the company can patent, fostering a culture of creativity and innovation.