Role Overview
As a CloudLinux Billing Operations Specialist, you will;
- Daily written communication with the clients;
- Answer client inquiries and resolve any issues related to their account
- Process monthly invoices for customers’ orders
- Contact customers with outstanding invoices
- Receive and process incoming payments; regularly update accounts in the receivable database
- Post invoices and receipts
- Manage prepayments, multiple invoicing and updating products/services
- Manage chargeback processing and identify any fraudulent matters
- Document and report all billing inquiries
- Provide progress reports to the supervisor
Requirements
Our ideal candidate will have;
- 3 to 5 years of experience within Accounts Receivable and Customer Support
- Fast learning abilities, proactiveness, and eagerness to work in an ambitious, growth-oriented environment
- Experience with subscription-based services
- Analytical mindset and strong problem-solving skills
- Passion for numbers and a detail-oriented approach
- Ability to prioritize tasks; strong time management skills
- Strong customer service experience and philosophy
- Excellent English communication skills; written and verbal (Upper Intermediate level or higher)
- Deep understanding of G Suite products
- Willing to occasionally work non-standard hours
- Knowledge of ChargeBee or other billing software is ideal
- Experience with supplier portals like Coupa, Ariba, etc.
Benefits
- A strong focus on professional development with opportunities for learning and growth:
- Interesting and challenging projects,
- Mentor and other knowledge-exchange programs.
- Fully remote work with flexible working hours, that allows you to schedule your day and work from any location worldwide.
- Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves to ensure you maintain a healthy work-life balance.
- Compensation for private medical insurance.
- Co-working and gym/sports reimbursement.
- The opportunity to receive a reward for the most innovative idea that the company can patent, fostering a culture of creativity and innovation.