Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.
Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.
Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.
Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.
Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.
Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.

2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.
BA/BS degree preferred.
Preferably experience in the Trades or field services ecosystem, either directly (home/commercial services, construction, HVAC, plumbing, electrical, etc.) or through supporting field-based sales and operations teams in a SaaS or technology environment.
Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
Ability to translate product adoption and performance data into executive-level value conversations, connecting product usage to measurable outcomes like revenue growth, efficiency gains, or cost savings.
Demonstrated experience managing complex customer initiatives, such as large-scale rollouts, multi-stakeholder implementations, or phased deployments, with the ability to apply strong project management fundamentals.
Experience partnering cross-functionally with Sales, Implementation, Account Management, and Product teams to drive adoption, expansion, and customer outcomes.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits : Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life : Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Pro Product Specialist, Field Pro

Key skills