Key skills
CloudSalesforceAtlassianJiraConfluenceCommunicationCollaborationSales
About this role
Role Overview
- Support the Salesforce Product Owner in validating and implementing requirements from the sales and service departments
- Monitor and analyze the performance of implemented processes in our Sales and Service Cloud and ensure their continuous optimization for maximum efficiency
- Create solution designs, implement technical solutions, and ensure high data quality on the Salesforce platform
- Perform system customizations and configurations, including reports, dashboards and workflows
- Provide technical support and training to colleagues for optimal use of the Sales and Service Cloud
- Coordinate collaboration with internal and external partners to further develop the platform and integrate new features
Requirements
- Experience in Salesforce administration and solid knowledge of maintaining Sales, Service & Experience Cloud, plus a Salesforce Administrator certification
- Experience in analyzing and optimizing business processes, ideally with knowledge of reporting and Flow Builder
- Strong analytical thinking, high self-motivation, excellent communication skills and the ability to solve complex problems and develop effective solutions
- Confident use of Salesforce reports and dashboards, iPaaS solutions, Atlassian (Jira, Confluence) and MS Office
- Very good English skills (B2)
Tech Stack
- Cloud
Benefits
- A subsidy for sports (EGYM) or the Deutschlandticket (public transit)
- Additionally, a company pension plan
- Flexible working hours
- The option to work from an EU country
- 30 days of vacation per year
- Company events such as rooftop barbecues, summer and winter parties
- A lounge with foosball, darts, table tennis and more
- A supportive work atmosphere in a committed team
- Exclusive discounts with sustainable companies via FutureBens or a wide range of offers through Corporate Benefits
- Full hardware provision (including laptop, mouse, headset and 2 monitors for home office) and comprehensive onboarding on-site in Munich
- Excellent workplace facilities, height-adjustable desks, multiple monitors per workstation, quiet room, communal kitchen and more.