Key skills
BILeadershipCommunicationAccount Management
About this role
Role Overview
- Own client relationships for a portfolio of eCommerce brands as the primary point of contact and trusted advisor
- Lead bi-weekly client meetings, translating data into clear, strategic narratives and next steps
- Review performance across key metrics and accounts, spotting trends, shifts, opportunities, and risks early
- Guide full-funnel strategic direction by interpreting performance and recommending priorities that drive growth
- Translate client communication into actionable internal direction, ensuring teams have the context needed to execute well
- Reinforce value and impact proactively, helping drive strong retention through clear communication and strategic leadership
Requirements
- 3+ years in Account Strategy, Account Management, or a similar client-facing role (agency experience strongly preferred)
- Strong understanding of performance marketing fundamentals and digital channels (paid media, CRO, creative, SEO)
- Comfortable pulling insights from eCommerce metrics like ROAS, AOV, LTV (and communicating them clearly)
- Excellent client relationship management and communication skills (clear, calm, strategic)
- Strong organization + follow-through across meetings, action items, and internal coordination
Benefits
- Fully remote role
- Health insurance
- 401(k) with employer match
- 3 weeks combined PTO + sick time, plus 10 paid holidays
- $500 quarterly learning stipend