Key skills
JiraProblem Solving
About this role
Role Overview
- Responding to level 1 and 2 product support issues via support tickets in Zendesk
- Investigating and replicating support issues that are raised and raising Jira tickets when necessary
- Testing of the software in preparation of new releases
- Review and importing of data files from csv/Excel into Eftsure's system using our internal support system
- Manage batch email process using our internal support system
- Adhere to the Eftsure Company Values.
Requirements
- IT degree or similar experience
- A minimum of 1-2 years-experience in a similar customer-facing Support role.
- Experience working in a dynamic, fast-paced and versatile role.
- Understanding of Excel, HTML and CSS
- General MS Office products
- Excellent verbal and written communications skills
- Personable and able to build strong relationships
- Innovative and creative
- Excellent attention to detail
- Confident
- Adaptable and versatile
- Resilient
- Self-motivated with the ability to work autonomously and as part of a team
- Problem Solving
Benefits
- Birthday Leave
- Floating Cultural Holidays
- A day off to support a charity of your choice
- Annual wellness reimbursement
- Flexible working arrangements to help you maintain work-life balance