Operations & Sales Assistant – Apprenticeship

Role Overview

• Contribute to the end-to-end Second Life process: product intake, grading, pricing, and listing.
• Structure and document SOPs to ensure consistency and scalability.
• Coordinate with warehouse teams and monitor daily operations to maintain a smooth experience for sellers and customers.
• Identify, engage, and onboard sellers with eligible returned or refurbished products onto the Second Life offering.
• Manage existing seller accounts to ensure their satisfaction and long-term development.
• Conduct calls and negotiations with partners to develop prospecting and negotiation skills.
• Track and report weekly KPIs for the Second Life activity (GMV, SKU count, sell-through rate, etc.).
• Analyze sales data to identify trends and opportunities for improvement.
• Use Google Sheets, Excel, Qlik, and Zoho CRM to generate actionable insights and support decision-making.

Requirements

• Currently enrolled in a Bac+3 to Bac+5 program (equivalent to final-year Bachelor's to Master's level) in Business or Engineering.
• Prior experience (internship or apprenticeship) in e-commerce, operations, business development, or sales is a plus.
• Organized, autonomous, and accountable.
• Comfortable with data; proficient in Google Sheets and/or Excel.
• Business-oriented, customer-obsessed, and a strong team player.
• A genuine interest in sustainability and the circular economy is a plus.
• Fluency in French and English is mandatory. Spanish, German, or Italian is a plus.

Benefits

• ManoMano is an inclusive employer — we welcome applications regardless of gender, religion, age, sexual orientation, ethnicity, or disability.