People Operations Analyst

Role Overview

• Process employee lifecycle transactions, including onboarding, offboarding, job changes, transfers, and leave events with a high degree of accuracy and confidentiality.
• Maintain complete and accurate employee records and documentation in HR systems; perform regular audits to ensure data integrity.
• Generate recurring and ad-hoc People Operations reports to support business and compliance needs.
• Serve as the first point of contact for employee and manager inquiries submitted through ServiceDesk or a similar ticketing system.
• Respond to and resolve People Operations tickets in a timely, professional, and customer-focused manner.
• Triage issues appropriately and escalate complex or sensitive matters to the appropriate People team partners.
• Monitor ticket queues during U.S. business hours and ensure adherence to service level expectations.
• Provide operational and policy support to U.S. and India employees, ensuring accurate and timely resolution of inquiries.
• Partner with U.S.-based teams to resolve cross-border support needs.
• Maintain working knowledge of U.S. People Operations processes, timelines, and escalation paths.
• Provide backup and support to India payroll partner to ensure accurate and timely payroll processing.
• Support benefits enrollment and respond to employee benefits inquiries.
• Ensure day-to-day People Operations activities comply with labor laws, statutory requirements, and company policies.
• Identify opportunities to improve People Operations processes, service delivery, and system usage.
• Create, maintain, and update standard operating procedures (SOPs), knowledge base articles, and process documentation.
• Support testing and implementation of HR system enhancements and process changes, including user acceptance testing where applicable.

Requirements

• Bachelor's or master's degree in related field (or four years of equivalent work experience)
• Ability and willingness to work the night shift (U.S. daytime hours) on a recurring basis
• Experience using a ticketing system such as ServiceDesk and responding to Tier 2 HR/People Operations inquiries
• 2–4+ years of experience in People Operations, HR Shared Services, or HR Support
• Strong attention to detail with the ability to identify inconsistencies or data issues
• Ability to protect confidential information and manage sensitive employee data responsibly
• Workday experience (HRIS transactions, reporting, audits) is nice to have
• Advanced Excel/Google Sheets skills
• Experience partnering with payroll and benefits vendors
• Exposure to compliance-related topics (India statutory requirements, audits, data governance)
• Proven experience working with US based business teams
• Excellent written and communication skills in English language.

Benefits

• medical insurance
• accident insurance
• retiral benefits
• 12 company-paid holidays
• 2 flexible holidays
• privilege/earned leave
• casual/sick leave
• paid maternity and paternity Leaves
• weekly wellness events