Reach Out and Read Program Manager

Role Overview

• Conduct site visits — in-person and virtual — to assess program fidelity and provide tailored support (goal: 4 visits/year per site, 2 in-person and 2 virtual; scaled in first 12–18 months)
• Build genuine, trust-based relationships with medical directors, site coordinators, and clinical staff who volunteer their time to support the program
• Develop quality improvement plans for sites not meeting program standards; approach these conversations with diplomacy and a solutions-oriented mindset
• Recruit and onboard new clinic sites, identifying and cultivating champions within medical and administrative teams
• Prioritize expansion and support for sites serving BIPOC communities, Medicaid populations, and rural or underserved families
• Support clinics in creating literacy-rich waiting room and exam room environments
• Assist sites that are at risk of closing due to book budget constraints; coordinate with the Executive Director on bridge funding options and multi-year sustainability planning
• Oversee completion of twice-yearly progress reports and maintain accurate data in the myROR database
• Complete all visit documentation within five business days of each site visit
• Report site-level concerns, capacity gaps, and emerging needs to the Executive Director promptly
• Collect stories and testimonials from program sites for development and communications purposes
• Build relationships with early childhood education organizations, health systems, and community partners to strengthen Reach Out and Read's regional presence
• Represent the affiliate at regional and statewide events
• Assist the Executive Director in identifying community fundraising opportunities that can support individual site book budgets — particularly for small, rural, or independent practices that raise their own funds
• Assist sites in selecting and ordering developmentally appropriate books to meet patient needs
• Help identify sites with critical book budget needs and communicate those to the Executive Director for potential affiliate support

Requirements

• 2+ years of professional experience in healthcare, social work, early education, literacy, or a related field (equivalent education and lived experience considered)
• Familiarity with the healthcare environment — understanding the pace, constraints, and culture of busy pediatric practices is a strong asset in this role
• Demonstrated ability to build warm, credible relationships with diverse stakeholders quickly, including medical professionals, administrators, and community partners
• Creative, entrepreneurial spirit — comfort with independently identifying problems and generating practical solutions, including occasional community outreach and partnership-building
• Strong written and verbal communication skills with the ability to maintain professionalism and warmth across a wide range of audiences
• Ability to prioritize tasks, meet deadlines, adapt flexibly, and handle unexpected changes with composure
• Prior remote work experience strongly preferred, with demonstrated ability to work independently and manage time without direct supervision
• Experience with program implementation, quality assurance, or professional development support
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), Zoom, and Slack; intermediate Excel skills essential
• Strong organizational skills with ability to plan proactively and manage a regional site visit schedule

Benefits

• medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• paid time off
• additional perks