Discover new sources of content available on the web to augment our content offering, and additionally evaluate web sources to be onboarded.
Review content processing alerts. Verify and upload company presentations and other content from company, regulatory, and other websites. Configure new web scraping jobs via an admin interface.
Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues.
As a subject matter expert, you will be responsible for 3rd level support, addressing content-related inquiries.
Proactively follow up with content providers and internal teams in order to resolve issues in a timely manner.
Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools).
Create, update, and document content onboarding processes.
Review documents for property categorization and tagging across our processing pipeline of content.

Outstanding oral and written communication skills
0-4 years of data entry and/or data maintenance experience.
A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
Knowledge of MS Office, Google Suite, Linear, Notion, Creation of SOPs
Ability to distill and explain complex issues in simple terms
Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
Effective time management and task prioritization when under pressure
Ability and interest to work independently.
Must be able to work a late shift to support the U.S. revenue team.
Bachelor’s Degree.
Experience with financial information / data and analyst workflows

Content Support Analyst

Key skills