Content Manager, Original Custom

Macmillan Learning is committed to transforming education through innovation and seeks a Content Manager, Original Custom to oversee the creation and publication of digital materials for custom courses. This role involves managing projects, collaborating with stakeholders, and ensuring high-quality deliverables that enhance the learning experience.

Responsibilities:

• Own and manage the end-to-end delivery of media components for assigned custom courseware products
• Collaborate with project editors, instructors/authors, and other stakeholders to plan, evaluate, and deliver digital content that meets quality, accuracy, accessibility, and user experience standards
• Collaborate directly with instructors to clarify project goals, gather requirements, answer questions, and ensure media deliverables align with instructional needs and course objectives
• Independently create, manage, and maintain Jira tickets throughout the project lifecycle, ensuring workflows are followed correctly; dependencies are identified, risks are anticipated, and work progresses with minimal oversight
• Oversee quality assurance, launch, and lifecycle management of media products
• Work with media production, QA vendors, and internal partners to prepare products for launch, resolve issues, and manage updates across the product lifecycle
• Request access cards for courseware products
• Ensure deliverables are complete, customer-ready, and launched on time and within scope
• Hire, onboard, and manage contractors, freelancers, vendors, and accuracy reviewers as needed, including setting expectations, managing timelines, reviewing work, and ensuring quality and accountability
• Consult with project editors, Associate Director, and discipline stakeholders as appropriate
• Create, maintain, and refine workflows and related documentation for assigned topics or product areas
• Ensure workflows are followed accurately and reflect current practices
• Identify opportunities to improve workflows, apply AI or automation tools where appropriate, and share recommendations that enhance efficiency and product quality
• Assist with process documentation updates and knowledge sharing as needed
• Serve as a technical and courseware expert for custom products
• Develop strong knowledge of custom digital offerings, courseware features, and user experience to consult with sales, project editors, and customers
• Translate customer requests into viable courseware solutions by asking strong discovery questions, clarifying needs, and explaining how requests can be fulfilled within Achieve and related products
• Take accountability for maintaining knowledge of Macmillan Learning product features and development to inform custom builds
• Contribute ideas, pilots, or recommendations that improve efficiency, quality, or customer outcomes across custom media products
• Maintain and apply knowledge of pedagogical and market trends to support custom product strategy
• Stay informed on product development, courseware strategies, and competitive offerings
• Apply this knowledge to inform customer consultations, internal decision-making, and custom product solutions

Requirements:

• Bachelor's Degree
• 3+ years of editorial experience in educational publishing
• 1+ year of media editorial experience or equivalent experience working with digital learning products
• Demonstrated ability to work with a high level of organization, attention to detail, and self-direction
• Strong written and verbal communication skills, with experience explaining complex information to a variety of internal and external stakeholders
• Demonstrated ability to exercise independent judgment and make informed decisions within defined project scope
• Ability to influence stakeholders and drive projects forward
• Demonstrated customer service skills and comfort working directly with instructors and other external stakeholders
• Proven project management and organizational skills, including the ability to manage multiple projects concurrently, prioritize effectively in a fast-paced environment, collaborate in group problem-solving situations, and work within established timelines and budgets
• Ability to collaborate in group problem-solving situations, and work within established timelines and budgets
• Science subject matter expertise (chemistry, biology, or biochemistry)
• Experience working on digital learning products or courseware platforms
• Familiarity with Jira and agile workflows
• Strong interest in assessment authoring, taxonomies, metadata, and pedagogical design in digital learning environments
• Experience working directly with vendors, contractors, or freelancers, including onboarding, managing deliverables, and reviewing work
• Exposure to AI and automation tools applied to content creation, assessment, scheduling, or workflow efficiency