Assist clients with onboarding and other complex tasks while providing guidance and support as they navigate our platform
Interact with clients regarding account setup and operational matters through conventional communication methods as well as email, chat, and video conference
Address inquiries, resolve issues, and provide timely and effective solutions for clients and internal business partners
Work closely with cross-functional teams on all internal and external operational matters
Provide excellent customer service while meeting goals of team including productivity, quality, and service quality
Requirements
Proven experience in roles that require critical thinking, including but not limited to, client operations, customer support, or education
Experience handling complex tasks while also meeting daily productivity goals
Strong communication skills, both written and verbal, emphasizing clarity and empathy
Detail-oriented with excellent organizational and problem-solving abilities
Ability to thrive in a fast-paced environment and adapt to changing priorities
Collaborative team player demonstrating strong interpersonal skills
Analytical thinker translating data into actionable insights
Adaptability and a proactive approach to embracing new challenges
Ability to learn and navigate through new systems
Benefits
Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%)
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short
and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.