Sales Enablement Specialist

Role Overview

• Manages incoming leads from website form fills, email, and phone.
• Includes vetting and routing of potential leads for new development for manufacture projects using established workflows for creation, contact owner assignment, and tracking using Salesforce & HubSpot CRM.
• Analyzes incoming leads across all sites and determines the optimal location for follow-up based on capacity, geography, and product expertise.
• Ensures consistent follow-through on all leads across sites, monitoring progress and escalating as needed to guarantee timely engagement and completion.
• Identifies trends in lead distribution, site workload, and response times, and collaborates with leadership to recommend process improvements across sites.
• Acts as the first point of contact for new incoming leads across all sites, engaging with prospects to understand their needs, gather key information, and assess alignment with company offerings.
• Performs proactive follow-up with leads through a few touchpoints to clarify requirements, answer initial questions, and ensure a strong customer experience before routing the lead to the appropriate site or team.
• Supports field representatives, including but not limited to: Generates and distributes initial quotes for development.
• Assists with procurement of sales and marketing material.
• Assists with commercial slides for presentation purposes.
• Ships sales and marketing supplies.
• Compiles and sends product information via email and hard copy.
• Generates product focused financial reports.
• Generates and distributes daily sales reports.
• Provides client service and support, including but not limited to: Sales order management.
• Works cross-functionally with shipping team to ensure concise customer communication and satisfaction.
• Coordinates customer plant tours and meetings.
• Interacts cross-functionality with all levels of personnel from the manufacturing floor to the C-Suite in the execution of company programs.
• Participates in tradeshows.
• Some travel required.
• Assists in maintaining, updating, and creating on brand Power Point Decks.
• Captures and synthesizes key decisions, action items, and strategic discussions in a clear, structured format to ensure alignment and forward progress.
• Documents ownership, timelines, and next steps, reinforcing accountability across stakeholders.
• Distributes concise meeting summaries to relevant participants and stakeholders to maintain transparency and continuity.
• Maintains an organized repository of meeting records and action logs to support follow-through.
• Builds and models cost proposal scenarios by consolidating and analyzing cost data into structured A–B–C comparisons to support pricing and sales strategy.

Requirements

• Bachelor’s degree in Business, Communications, or a related field preferred
• Coursework or experience in life sciences, biomedical engineering, or manufacturing is a plus
• Customer-facing B2B sales experience preferred
• Demonstrates a proactive, service-oriented mindset with natural curiosity; anticipates needs and offers solutions without being prompted
• Strong interpersonal skills with the ability to build trust and rapport across teams
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail and accuracy
• Able to work independently, manage multiple priorities, and perform well under pressure with a strong sense of urgency
• Strong analytical skills and competency in Microsoft Office Suite, especially Excel and PowerPoint
• Hands-on experience in Salesforce and HubSpot, preferred
• Understanding of lead lifecycle, pipeline management, opportunity tracking, campaign attribution and basic reporting & dashboards
• Industry Knowledge that Helps Understanding of medical device development lifecycle (concept → prototyping → validation → commercialization)
• Familiarity with regulatory frameworks (FDA, ISO 13485, GMP)
• Basic knowledge of CDMO business model (design transfer, NPI, scale-up, supply chain)

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• 401K with a matching contribution
• Paid time off
• Paid holidays
• Employee discounts