Serve as the Donor Services/Donor Information subject matter expert (SME) and software owner for digitalDONOR, the Partner Portal, Azure-based AI tissue donor screening platform, and other systems
Select Technical Vendor management by acting as primary point of contact, managing relationships, service performance, and SLAs
Oversee technical implementation and testing by coordinating cross functional teams to validate logic and outputs, and UAT testing
Drive continuous process improvement by leading and supporting projects, including development of project plans, timeliness, risk assessments and stakeholder communication
Partner Portal administration by overseeing configuration, minor updates, implementing workflow improvements and enhancements
Sharepoint and other low code business tool development for Donor Services by building lists, forms, and automation workflows
Monitor performance of systems and escalate issues as needed
Develop and conduct training for employees and partners related to owned/contracted software
Develop, maintain and update Standard Operating Procedures related to software
Facilitate change control processes in accordance with quality system requirements related to software
Support or lead investigations for non-conformances related to assigned software systems.

Bachelor's degree in Information Systems, Technology or a Lifesciences or Healthcare related field
3+ years of experience in business systems analysis, healthcare technology, regulated industry environments
Strong background in clinical chart review, medical record auditing, or clinical data analysis
Experience working within a Quality management system (QMS) and change control environment
Familiarity with managing enterprise systems and vendor-supported platforms, AI-enabled systems or clinical decision support tools, portal administration and user access management, systems integrations, Sharepoint development and workflow automation experience.

Business Technology Analyst 2

Key skills