Key skills
ITSMJiraAgileLeadershipCommunicationCollaborationPresentation Skills
About this role
Role Overview
- Provides Business Systems Analysis support for larger / more complex areas of the business.
- Leads discussions and requirements gathering with business and technology partners to elicit, define and understand key process-related challenges and priorities.
- Reviews and refines business requirements and use cases to ensure they are clear, concise and traceable.
- Performs process and method analysis, helping define potential enhancements and performance / productivity solutions.
- Contributes to solution project development, helping identify impacted stakeholders, document assumptions and assess the impact of systems changes to users and to internal and external clients.
- Identifies potential risks and pitfalls, articulating possible resolution strategies.
- Conducts system requirement reviews with project stakeholders.
- Works with technical colleagues to ensure close alignment and collaboration throughout design, development and implementation processes.
- Develops and provides status reports for project progress, issues, dependencies and risks.
- Anticipates future requirements to ensure successful outcomes.
- Safeguards and protects business and user needs by verifying functionality, accuracy and completeness against the original requirements.
- Minimizes risk by ensuring requirements are being met before investing further in system development.
- Business case development for proposed system enhancements and/or new process development.
Requirements
- BA/BS degree and 5-8 years relevant experience OR equivalent combination of education and relevant experience.
- 5+ years of experience as a Business Analyst, with at least 3 years focused on relevant implementations and support.
- Strong knowledge of multiple relevant modules (e.g., ITSM, HRSD, ITOM, CSM, GRC, or others).
- Experience with Agile methodologies and tools (e.g., Jira, relevant Agile tools).
- Proven experience in documenting business processes, workflows, and systems.
- Excellent analytical and problem-solving skills with an ability to think strategically and deliver creative solutions.
- Exceptional communication and presentation skills.
- Experience working in client-facing roles and understanding of consulting delivery models.
- Strong organizational and leadership skills with the ability to work independently.
Tech Stack
- ITSM
Benefits
- Equal Opportunity Employer