Available to work weekends
Provide customer service and technical support to over 260 franchise locations
Provide remote desktop support for Windows 10, off-the-shelf, and proprietary software
Troubleshoot hardware, software, printing, and network issues
Setup Local Area Networks and VPN connections
Monitor VPN connections, and internet up time
Act as a customer liaison for HP, Internet Service Providers, and Credit Card Processors
Image computers using imaging software
Travel on-site for hardware installations, break fix, and new store build outs
Travel on-site to train users on off-the-shelf, and proprietary software
Terminate and test CAT5 network cable
Conform to Pinch A Penny installation standards and quality control.

Bachelor’s degree in Information Systems or 3 years of I.T experience
Clean driving record
Excellent troubleshooting skills
Able to work independently and in a team
Fluent knowledge in Windows
Proficient knowledge in Active Directory, Hyper-V or virtualization, Powershell or Scripting, MSSQL or database queries preferred
Auto Insurance Requirements: Bodily Injury Liability: $100,000 per person/ $300,000 per accident Property Damage Liability: $ 50,000

Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401 (k) with generous company match
Eligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!)
100% employer paid Life Insurance and Long-Term Disability Insurance
Paid Parental Leave
Fully Funded Tuition Education Programs
Employee Stock Purchase Plan
Excellent career advancement and training opportunities to support your career growth
Employee Discounts and much more!

IT Field Support Specialist

Key skills