Collaborate with stakeholders across HR, Operations, and IT to elicit and document business requirements related to scheduling, time tracking, labour forecasting, and compliance.
Analyse current workforce management processes and identify opportunities for optimization and automation using Dayforce.
Automate requirements discovery and documentation, leveraging AI tools to extract, cluster, and refine user stories, process maps, and impact assessments from workshops, tickets and transcripts
Translate business needs into functional specifications and process flows for Dayforce WFM modules.
Support the configuration of Dayforce Scheduling, Time & Attendance, and Labor Forecasting features to meet retail-specific needs.
Document use cases, test scenarios, and user stories to support development and implementation.
Assist in system testing, UAT coordination, and go-live activities, ensuring solutions meet business expectations.
Provide post-implementation support, troubleshooting issues and recommending enhancements.
Act as a liaison between business users and technical teams to ensure clear communication and alignment.
Analyse workforce data to support decision-making and ensure compliance with labour laws and union agreements.
Monitor scheduling accuracy, labour utilization, and adherence to business rules.

3–5 years of experience as a Business Analyst, preferably in retail or workforce management.
Hands-on experience with Dayforce Workforce Management modules (Scheduling, Time & Attendance, Labor Forecasting).
Strong analytical and problem-solving skills, with the ability to interpret data and translate it into actionable insights.
Excellent communication and stakeholder engagement skills.
Proficiency in documentation tools (e.g., Confluence, Visio) and agile methodologies.
Proven experience as a Business Analyst or Product Analyst in a SaaS or enterprise technology environment, translating complex business needs into structured functional requirements.
Understanding of integration points between Dayforce and POS, payroll, or HRIS systems & Familiarity with Dayforce reporting and analytics tools.
Certifications in Dayforce or Business Analysis (e.g., CBAP, PMI-PBA) are a plus.

WFM Business Analyst

Key skills