Key skills
CSales
About this role
Role Overview
- Lead solution architecture for high-impact, multi-year managed service deals
- Own solution integrity across scope, cost, and delivery alignment
- Map client requirements to GDS offerings using standardised services
- Build and validate cost models aligned to deal margin expectations
- Create clear, structured solution designs and supporting artefacts
- Engage from early qualification through to final proposal and handover
- Ensure GDS services are positioned early and consistently in deals
- Work across multiple opportunities at different stages (pre-DR1 to proposal)
- Manage priorities, timelines, and dependencies with minimal supervision
- Engage confidently with senior stakeholders, including C-level clients
- Lead presales discussions focused on business outcomes and value
- Translate client challenges into clear solution approaches and roadmaps
- Collaborate with sales, delivery, and finance to drive alignment and sign-off
- Ensure solutions are practical, deliverable, and aligned to standard offerings
- Build working knowledge across Service Management, SIAM, OCM, T&T, and PMO
Requirements
- 6+ years’ experience in service management and presales
- Strong understanding of Service Management practices (process, governance, operating models) rather than tooling alone
- Strong commercial awareness and ability to build viable solutions
- Confident engaging senior stakeholders, including C-level
- Clear understanding of sales cycles and deal lifecycle
- Ability to explain complex concepts in simple business terms
- Self-driven with strong ownership and delivery focus
- ITIL 4 Foundation (Nice-to-Haves)
- Experience with managed services or MSP models (Nice-to-Haves)
- Exposure to SIAM, OCM, Transition, Transformation, or PMO (Nice-to-Haves)
- Experience working with standardised or productised service offerings (Nice-to-Haves)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Professional development opportunities